Terms and Conditions

The Customer agrees to have read, understood and accepted all the below terms and conditions (electronically or by signature) upon payment.

The General Terms and Conditions govern your access, use and orders placed at www.maeke.com.au (the “Site”) as well as the provision and sale of products and services by Maeke.

The Digital and Printed Products and Hire Terms and
Conditions
apply to the products and services listed below. Where there is a difference between these General Terms and Conditions and the Digital and Printed Products and Hire Terms and Conditions, the Digital and Printed Products and Hire Terms and Conditions shall take precedence.

The Privacy Policy that outlines how Maeke collects, uses, shares, discloses, stores and secures information you provide through the use of our website, procurement and use of our products and services.

You can review the most current version of these Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update,
change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Products and Services following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

General Terms and Conditions

Last Updated: 14 June 2024

Definitions

1. Maeke or maeke – refers to Maeke ABN 54 967 768 310.
2. Customer - refers to any individual, couple or organisation ordering products or services from Maeke.

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1. Applicability

By accessing or using this Site, you agree to be bound by these General Terms and Conditions, any Digital and Printed Products and Hire Terms and Conditions and to any additional guidelines, restrictions, or rules that may be posted in connection with specific products or services on this Site.

Every Maeke product and/or service on this Site as well as every transaction that is concluded through our Site is governed by these General Terms and Conditions.

The applicability of any terms and conditions of the Customer or any third party on behalf of the Customer is expressly dismissed and shall not apply, even if Maeke has not specifically rejected them.

2. Copyrighted Materials for Limited Use

This Site contains logos, designs, graphics, photographs, images, document layouts, artwork, text, fonts and any other information (referred to herein as “Content”). This Site and all Content are the copyrighted property of Maeke. All rights in this Site and its Content are reserved worldwide.

It is strictly prohibited to retain, copy, distribute, publish, or use any portion of the Content except as expressly allowed in these General Terms and Conditions or permitted by Maeke.

3. Use of our Site and its Contents

You are granted permission to access and use this Site and its Content for the sole purpose of preparing, evaluating, and ordering products or services solely through Maeke.

By placing an order on this Site, you warrant that you have all necessary permission, right and authority to place the order and you authorise Maeke to produce the products on your behalf.

4. Use of Customers Content

You grant Maeke the right to copy, modify, distribute, use, create derivative works of and vectorise any content you have provided for the purpose of fulfilling your order.

Pricing for custom designs begins with a design fee and then a printing fee which correlates with our online ordering structure.

*Please be aware that our design fee does not entitle you to any final artwork files that were created.

All artwork that Maeke create for you remains the sole property of Maeke.

5. Transfer of Title

The Customer agrees that the risk of loss and title for any delivered product pass to you upon our delivery to the carrier. We make sure when packing your order that everything is packed to the best of our capabilities and with the upmost of care, at the end of the day your order is just as important to us as it is to you. If damages do occur, please get in contact with us ASAP and we will work together to see if there is anything we can do to help the situation.

For any product that is to be provided to the Customer in an electronic format, the Customer agrees that delivery of such product shall be deemed to have occurred either (a) at the time Maeke transmit the product via email or other electronic communication addressed to the Customer.

6. Site Feedback

Any comments, suggestions or other feedback provided by the Customer to Maeke is on a non-confidential basis. All such comments, suggestions, and other information shall become the exclusive property of Maeke and you agree that Maeke shall be free to use such information on an unrestricted basis.

7. Indemnification

You agree that you shall indemnify Maeke, and their partners, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to your breach of these General Terms and Conditions.

8. Governing Law, Jurisdiction and Dispute Resolution

Your access to or use of this Site and all issues related to the protection, infringement, or misuse of copyrighted materials shall be governed by the laws of the Australian Capital Territory, Australia.

9. Pricing

All prices on the site are in Australian Dollars (AUD) and includes GST.

Prices for our products and services are subject to change without notice.

10. Supply

Maeke is not liable and shall accept no responsibility for inability to supply products due to terrorist activity, acts of God, fire, flood, war, strikes or sabotage.

digital and printed products terms and conditions

Last Updated: 14 June 2024

Definitions

1. Maeke or maeke – refers to Maeke ABN 54 967 768 310.
2. Customer - refers to any individual, couple or organisation ordering products or services from Maeke.
3. Digital Products - refers to all digital product offerings.
4. Printed Products - refers to all printed product offerings.

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1. Custom Designs

A custom design is either a concept brought to Maeke to bring to life, or a design Maeke has worked on with the client.

Pricing for custom designs begins with a design fee and then a printing fee which correlates with our online ordering structure.

Any custom Digital or Printed Product(s) designs and artwork created by Maeke remain the sole-property of Maeke.

2. Proofing

Maeke shall provide a screenshot image of your invitation design by email for each proof.

We will do what we can to pick up any obvious errors we may see during the proofing process, however final proofing is the sole responsibility of the Customer.

For each order, you get 3 artwork proofs which means two rounds of changes to your artwork before printing begins. Once you receive your initial proof from us, it is important that your very carefully read and check for any errors that need changing. Once you have checked the proof, please email us with any changes you want to make. This is counted as 1 proof.

If you do need additional changes to your proof, you will be charged $50 for each round of changes which will need to be paid before printing begins on your stationery.

Payment must be received before any artwork proof is sent to you for approval/changes.

Maeke may at our discretion improve your design/layout if your wording requires more/less space to achieve the best result for you.

3. Cancellation and Refund Policy

The Customer may cancel an order at any time but acknowledges that if Printed Products have been ordered from our third-party printer after final proof approval, all payments are non-refundable.
If the order for Printed Products has not been placed with our third-party printer a full refund less a reasonable design service fee will be made.

If the order is for digital invitations, the Customer may cancel an order at any time but acknowledges that if the final approved Digital Products (.jpeg and png file) have been provided, all payments are non-refundable. If the final approved Digital Products (.jpeg and .png file) have not been provided a full refund less a reasonable design service fee will be made.

If your Printed Products do not match your approved proof, please contact us immediately and we will reprint the affected Printed Products free of charge.

*REPRINT CHARGES FOR PRINTED PRODUCTS
If Printed Products have been ordered from our third-party printer after final proof approval and the Customer requires further changes to be made, a further reprint charge of the total order value will apply.

4. Printed Products Availability

All Printed Products are subject to our third party printers paper stock availability.
If paper stock is unavailable we will get in contact with you and work together on a solution.

Hire terms and conditions

Last Updated: 3rd January 2024

Definitions

1. Hirer - Maeke ABN 54 967 768 310.
2. Customer - refers to any individual, couple or organisation hiring Hire Item/s from the Hirer.
3. Hire Item/s - refers to all signs, sign stands, wishing wells, table numbers and any other item/s from our Hire collection (including any accessories and packaging) supplied to the ‘Customer’.

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1. Hire Period

The hire period for all Hire Item/s is 4 days from time of pickup or upon receipt of delivery.

2. Security Bond

All bookings will include a security bond at time of payment. The security bond (minus any late return and/or replacement fees) will be refunded to the Customers provided bank details upon the return/collection of Hire Item/s if they are in the same condition as when picked up or delivered by the Hirer.

The amount of security bond held will be 50% of the total for all Hire Item/s.

3. Payment

At the time of booking the Customer is required to pay the full amount for all Hire Item/s + security bond. Note: your booking is not secured and will be considered cancelled unless the invoice has been paid by the due date unless otherwise previously agreed by the Hirer.

4. Cancellation Policy

The Customer may cancel an order at any time, but acknowledges they will only receive 50% of the total for all Hire Item/s + security bond back.

5. Late Return Fees

A late return fee of 25% of the total for all Hire Item/s per day up to the maximum of the total booking fee amount will be charged where the Customer does not return the Hire Item/s by the return due date (4 days after pickup or deliver).

6. Damaged or Unreturned Hire Item/s Fees

The security bond will not be refunded if Hire Item/s are not returned or not in the same condition as when picked up or delivered.

7. Pickup or Delivery, Setup and Collection

Hire Item/s can be either:

  • picked up by the Customer at a location determined by the Hirer.
  • delivered, setup and collected by the Hirer from a location specified by the Customer.

If the Customer requests the Hirer to deliver, setup and collect the Hire Item/s, the Customer agrees to pay the relevant drop off or full service fee.

8. Use of Images for Advertising

The Customer consents to the Hirer using any online images displaying the use of the Hire Item/s, for advertising purposes only.

If the Customer requests the Hirer to deliver, setup and collect the Hire Item/s, the Customer consents to the Hirer taking photos of the setup Hire Item/s and using the images for advertising purposes only.

9. Responsibilities and Liabilities

Upon pickup or delivery and setup of the Hire Item/s, the Customer assumes all responsibilities and liabilities relating to the Hire Item/s while in their possession until they have been returned or collected by the Hirer. The Hirer shall in no way be held responsible or accountable for any injury, death or loss of income caused to the Customer, guests, staff at event venues or any third parties or properties through the use of the Hire Item/s.

Privacy policy

We are committed to protecting your privacy as a customer and visitor to the maeke website. We use information we collect to enhance your user experience and provide quality products and services. We respect the privacy and confidentiality of the information you provide us, and we will adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy describes how maeke.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

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1. Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at contact@maeke.com.au.

2. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site and your user experience.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processors Shopify, Booqable and Zero.
  • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information

  • Purpose of collection to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify, Booqable, Xero, Stripe and PayPal. 
  • Personal Information collected: name, company name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer support information

  • Purpose of collection: to provide support to you during and after the ordering process.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify, Booqable, Xero, Stripe and PayPal. 
  • Personal Information collected: name, company name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.

3. Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

4. Sharing Personal Information

Your Personal Information will not be sold to third parties.

We share your Personal Information with other third party providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We use Booqable to manage our hire bookings. You can read more about how Booqable uses your Personal Information here: https://www.booqable.com/privacy-policy/.
  • We use Xero to manage our invoice process. You can read more about how Xero uses your Personal Information here: https://www.xero.com/au//legal/privacy.
  • We use Stripe to manage our payment process. You can read more about how Strip uses your Personal Information here: https://www.stripe.com/au/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

In general, the third party providers we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

5. Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

6. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following types of cookies to optimise your experience on our Site and to provide our services.

  • Cookies Necessary for the Functioning of the Store
  • Reporting and Analytics

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu.

7. Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Website Disclaimer

Last updated: 5 February 2023

This disclaimer, together with other terms and conditions referenced on the Maeke website governs your access to and use of maeke.com.au including any functionality, information, content, products, and services offered on the Maeke website.

Please read the disclaimer carefully before you start to use the Maeke website. By using the Maeke website you accept and agree to be bound and abide by the disclaimer. If you do not want to agree to this disclaimer, you must not access or use the Maeke website.

To the maximum extent permitted by law, Maeke disclaims all warranties, expressed or implied, as to the information, contents, products, and services included on our website including implied warranties of merchantability and fitness for any particular purpose. Maeke gives no warranty that the website is free of errors, or that it is free of viruses or any other harmful components.

Whilst Maeke, at all times endeavour to have the most accurate, reliable and up-to-date information
on the Maeke website, we do not warrant or make any representations regarding the use of any information, content, products and services on the Maeke website.

To the maximum extent permitted by law, you agree to release Maeke of any and all liability or loss that you or any person or entity associated with you may suffer or incur as a result of use of the information contained on the Maeke website. You also agree Maeke shall not be liable to you for any type of damages, including direct, indirect, special, incidental, equitable, or consequential loss or damages for use of the Maeke website.

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